Topic outline

  • General

    • Objectives

      • After studying this unit, you will be able to …

        1. write emails and memos
        2. construct a good business letter
        3. use academic vocabulary in writing

    • Warm up questions

        1. Do you often write professional / formal mails?
        2. Do you receive business letters?
        3. Are mails popular at work today?

    • Did you know?

        1. Although an e-mail is a quick way of sending a message, it cannot replace a formal business letter.
        2. Every business letter should include the following parts: date, inside address, salutation, body of the letter, complimentary close, signatures, and end notations (enclosures, etc.).
        3. A salutation is a traditional way of greeting the person or people to whom you are writing.

    • Reading

    • Activities

    • Further practice

    • Bibliography and references

        1. Bentley, T. J., Report Writing in Business: the Effective Communication of Information, Elsevier, 2003.
        2. Jordan, R., Academic Writing Course, Longman, 2010.
        3. Taylor, N., Brilliant Business Writing: How to Inspire, Engage and Persuade Through Words, Prentice Hall, 2011.
        4. Szczuka-Dorna L., Vendome E., Introduction to Interpersonal Communication, Poznan University of Technology, 2017.